Refund & Exchange Policy
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Refunds/Returns:
We provide piano tutorial through digital download that can be enjoyed continuously. However, due to the nature of our products we unfortunately can not accept or provide returns/refunds.
In some cases, we provide the following option... (see "Exchange" below)
Exchanges:
If you have received a product that is defective, improperly labeled, or missing please contact us @ info@playbyhear.com, within 30 days of purchase, to report the error. We will gladly send you a corrected product within 3-5 business days.
Defective product - will not download/error, incomplete lesson
Improperly labeled product (custom orders) - incorrect song, incorrect key, form needed
Missing product - no downloadable link